Crewbot is a small product made by real people. This page explains in plain language who runs it, what we collect, who helps us run it, and how to take your data with you or delete it.
Who runs Crewbot
Crewbot is made by Golden Honey, a brand of LEEPO AI (OPC) PRIVATE LIMITED, registered at Haryana, India. CIN: U62011HR2025OPC137358.
Manish Kalyan, Founder. Builds the app and reads support email personally.
Grievance officer: Manish Kalyan, Director, grievance@goldenhoney.dev. We acknowledge every complaint within 48 hours and resolve it within one month.
Status
Status: BetaNew and still changing. Features and limits may change, and every change is listed in the changelog.
- Latest update: (changelog)
If we ever close Crewbot, we tell you at least 30 days ahead by email and in the changelog, keep export working until the end, and refund unused prepaid time.
Plans, renewals and refunds
- Plans and prices: every plan, its price and its limits are on the pricing page. Tax is calculated at checkout and shown before you pay.
- Renewals: paid plans renew automatically at the end of each billing period until you cancel. The renewal terms are shown under every pay button.
- Cancelling: any time, online, in Settings > Billing > Manage billing. No email or call needed. You keep paid features until the end of the period you paid for.
- Refunds: the window, how to ask and how long it takes are in the refund policy.
- Payments: Dodo Payments is our Merchant of Record. They sell to you on our behalf, process the payment, collect the right tax and send your invoice. Card details go straight to them: we never see or store card numbers.
What we collect and why
| What | Why | How long |
|---|---|---|
| Your email address and name | To sign you in, send receipts and reply to you | Until you delete your account |
| Your business details: hours, services, service area, price notes, emergency words, on-call number, working hours | So the receptionist tells callers the right facts and puts emergencies through | Until you delete them or your account |
| Calls Crewbot answers for you: the caller's number, the name, address and problem they give, any booked job, a transcript and an AI summary. Never the audio | To book the job and email you about every call | Until you delete the call or your account |
| Your plan, billing status and usage: answered calls and call minutes each month (never card numbers) | To show your usage meter and give you what you paid for | While your account exists |
| Messages you send us, including flagged AI answers | To answer you and fix what went wrong | Up to 2 years |
| Anonymous usage counts and error reports | To fix bugs and see which features help | Up to 1 year |
- We do not sell your data and we do not show ads.
- Used for AI training: no. We do not use your calls, your content or your questions to train AI models, and we have switched off ElevenLabs' setting that lets it use customer data to improve its models.
- Where it is stored: our database runs on Supabase in the United States (AWS us-east-1). Some providers below process data in the United States and the European Union.
- Cookies: only the ones that keep you signed in. Analytics run in cookieless mode, so there is no tracking cookie and no cookie banner.
Who helps us run it
| Company | What they do for us |
|---|---|
| Supabase | Database and sign-in |
| Cloudflare | Hosting |
| ElevenLabs | Runs the voice receptionist and writes call transcripts and summaries |
| Twilio | Your Crewbot phone number and call routing |
| Dodo Payments | Checkout, tax and invoices, as our Merchant of Record |
| Resend | Sending emails, including your call summaries |
| PostHog | Cookieless analytics and error reports |
| OpenRouter | Sends help-chat questions, and your website's text when you ask for a setup draft, to the AI model |
Export or delete your data
- Export: Settings, Your data, Export my data downloads everything we hold about you as a JSON file.
- Delete: Settings, Delete removes your data from this app, or deletes your whole Golden Honey account. Deleted data leaves our database right away and our backups within 30 days, and you get an email confirming what was deleted.
- By email: write to privacy@goldenhoney.dev and we will do it for you.
About the AI assistant
The Help button opens an AI assistant. It answers only from our help guide, FAQ and pricing, using the model openai/gpt-4.1-mini through OpenRouter.
- What is sent: the questions you type in the help chat and the earlier messages of the same chat. Nothing else from your account.
- Kept by us: nothing, unless you flag an answer: then we keep that answer so a person can review it. OpenRouter and the model provider may keep requests for a short time under their own policies, for example to detect abuse.
- Training: your questions are not used to train models by us.
- Limits: it can be wrong, so for anything important (billing, your data, refunds) use "Talk to a person".
- Report an answer: use the flag button under any answer. A person reviews every flag.
About the AI receptionist
Crewbot's receptionist is an AI. It runs on ElevenLabs' voice platform and the AI models ElevenLabs uses.
- Callers are told first: the first sentence of every call says it is your business's AI assistant and that the call is recorded and shared with service providers. It never claims to be a person.
- What is sent: the call as it happens, the facts you entered in setup, and your open time slots.
- Kept: no call audio, by us or by ElevenLabs. ElevenLabs deletes each transcript after 30 days. We keep the transcript, the summary and the caller's details in your account until you delete them. Deleting your data or account also deletes your receptionist at ElevenLabs and releases your Crewbot number.
- Training: calls are not used to train AI models, by us or by ElevenLabs.
- Limits: it answers only from the facts you gave it. When it doesn't know, it takes a message. It can mishear names, numbers and addresses, so check the transcript before you act on anything important.
- Report a wrong answer: open the call and use "Report a wrong answer". A person reviews every report. "Talk to a person" sits next to it.
Setup drafts: if you give your website address during setup, we fetch that public page and send its text to an AI model through OpenRouter to pre-fill the form. You check and edit every field before anything is used. Nothing from your account is sent with it.
Security
- All traffic uses HTTPS, with HSTS so browsers never fall back to plain HTTP.
- Data is encrypted at rest by our providers.
- Every database table has row-level security: your account can read only its own rows.
- Sign-in uses one-time email links or Google. We never store passwords.
- Payment webhooks are signature-verified, and secret keys exist only on the server.
- Found a vulnerability? Email security@goldenhoney.dev. We welcome good-faith security research: give us a reasonable time to fix the issue before you publish, and do not access other people's data. Contact details are also in /.well-known/security.txt.
- Security incidents that affect you are announced by email and in the changelog.
Support
A person answers within 2 business days. Email support@goldenhoney.dev or use the contact form.
Complaints go to our grievance officer, Manish Kalyan (Director), at grievance@goldenhoney.dev. We acknowledge every complaint within 48 hours and resolve it within one month. Complaints about your personal data are resolved within 90 days at the latest.
Accessibility
We aim for WCAG 2.2 level AA, so every page should work with a keyboard, show a visible focus ring and have enough contrast. If something is hard to use with a keyboard, a screen reader or zoom, email support@goldenhoney.dev and we will fix it or help you another way.
Policies
Each one shows its last-updated date at the top. When a change matters, we tell signed-in users before it takes effect.