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Terms of service

Template: this document has not been reviewed by a lawyer yet. It is not legal advice. Have it reviewed before launch.

These terms are an agreement between you and LEEPO AI (OPC) PRIVATE LIMITED ("we", "us"), Haryana, India, for your use of Crewbot at https://crewbot.goldenhoney.dev (the "Service"). Crewbot is part of Golden Honey. By creating an account or using the Service you accept these terms.

Your account

  • You must be at least 18 years old, and you use Crewbot for a business: yours, or one you are allowed to act for.
  • Crewbot is offered to businesses in the United States and Canada, except Quebec for now. It answers calls in English.
  • Your account is a Golden Honey account. The same sign-in works across Golden Honey apps, and these terms apply to your use of Crewbot.
  • Keep access to your email and Google account secure. You are responsible for activity under your account.

Using the Service

You agree not to:

  • break the law or infringe anyone's rights with the Service,
  • upload malware, or try to access data that is not yours,
  • overload, scrape or reverse engineer the Service beyond what the law allows,
  • resell the Service without our written permission,
  • use Crewbot for outgoing calls, marketing calls or robocalls, or to answer calls for a business you don't run or act for,
  • change the receptionist so it hides that it is an AI or that calls are recorded, or have it give medical, legal or emergency advice.

We may suspend accounts that break these rules. Where possible, we will tell you first and give you a chance to fix the issue.

Your content

You own the content you create. You give us a limited licence to store, process and display it only to run the Service for you. We do not use your content to train AI models.

AI features

The receptionist runs on ElevenLabs' voice platform. The help assistant and setup drafts use AI models through OpenRouter. AI output can be inaccurate or incomplete: the receptionist can mishear a name, number or address, and a summary can miss something. Check the transcript before you act on anything important, and do not rely on AI output for legal, medical or financial decisions.

Emergencies

Crewbot is not an emergency service and cannot call 911 or any other emergency number. When a caller uses one of your emergency words, it tries to put the call through to your on-call number, but it can mishear, and your phone can be busy or out of signal. It tells callers in danger to hang up and call 911. Keep your own plan for urgent jobs.

Your phone number and call forwarding

  • You keep your own business number. You choose which calls reach Crewbot with your carrier's forwarding codes, and you can undo forwarding at any time with the undo code shown in Setup.
  • Your carrier may charge for forwarded calls under your phone plan.
  • The Crewbot number we give you works only with Crewbot. It stays with us when your plan ends, so turn off forwarding before then.
  • Plans are priced in answered calls, as described on the Pricing page. A call counts when Crewbot picks up and it lasts more than 20 seconds with a caller.

People who call you, and our data processing terms

When Crewbot answers a call for you, you decide why the caller's personal data is used, and we process it for you. These data processing terms apply to that data:

  • We process callers' data only to provide the Service to you and on your instructions, which are these terms and your settings. We never sell it or use it to train AI models.
  • Our staff and providers who handle it are bound to keep it confidential. The providers we use are listed on our Trust page; we update that list before we add or replace one, and you may stop using the Service if you object.
  • We protect it with the security measures on the Trust page, and we tell you without undue delay if a breach affects your callers' data.
  • We help you answer a caller who asks to see, correct or delete their data. You can delete any call yourself in the app.
  • When you delete a call, your data or your account, we delete the callers' data as our privacy policy describes, except where the law makes us keep it.
  • You are responsible for using Crewbot lawfully for your calls. Every call starts by saying it is your business's AI assistant and that the call is recorded and shared with service providers. If you have a privacy notice for your customers, it should mention that an AI service may answer your calls.

Plans, payments and our reseller

  • Our order process is conducted by our online reseller Dodo Payments. Dodo Payments is the Merchant of Record for all our orders: it sells to you, handles checkout, collects tax, issues invoices and handles payment-related customer service and returns.
  • Prices are shown on the Pricing page. Tax is calculated at checkout.
  • Subscriptions renew automatically at the end of each billing period until you cancel. You can cancel at any time in Settings > Billing; you keep access until the end of the period you paid for.
  • Refunds follow our refund policy at https://crewbot.goldenhoney.dev/legal/refund.
  • We may change prices with at least 30 days' notice. Changes apply from your next billing period.

Availability and changes

We work to keep the Service available but do not promise it will be uninterrupted or error-free. We may change or discontinue features. If we shut down Crewbot, we will give at least 30 days' notice, keep data export available until the end, and refund any unused prepaid time.

Disclaimers and liability

The Service is provided "as is". To the extent the law allows, we disclaim implied warranties, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer.

Ending your account

You can delete your account at any time in Settings. We may end your access if you seriously or repeatedly break these terms.

Law and disputes

These terms are governed by the laws of India. Courts in Haryana, India have jurisdiction, without affecting any mandatory consumer rights you have where you live. Please contact us first: most issues are resolved quickly.

Changes to these terms

If we make material changes, we will update the date above and notify you in the app or by email before they take effect.

Contact

support@goldenhoney.dev. LEEPO AI (OPC) PRIVATE LIMITED, Haryana, India. CIN: U62011HR2025OPC137358